Software Component FSCTICKETING (FSCTICKETING@111.100)

Object Classes

ReferenceName
FSCTICKETING@111.100:HotfixHotfix
FSCTICKETING@111.100:ProductChangeProduct Change
FSCTICKETING@111.100:ReportReport
FSCTICKETING@111.100:ServiceAgreementService Agreement
FSCTICKETING@111.100:ServiceTicketTicket
FSCTICKETING@111.100:TicketContainerTicket Teamroom

Actions

ReferenceName
FSCTICKETING@111.100:AddServiceTicketRemark
FSCTICKETING@111.100:AttrEmailSet
FSCTICKETING@111.100:AttrHxContentSet
FSCTICKETING@111.100:AttrHxServiceTicketsSet
FSCTICKETING@111.100:AttrPCPlannedForVersionSet
FSCTICKETING@111.100:AttrPCStateSet
FSCTICKETING@111.100:AttrPCStoriesSet
FSCTICKETING@111.100:AttrPrReqTicketSet
FSCTICKETING@111.100:AttrSACheckPCStateDailySet
FSCTICKETING@111.100:AttrSACheckPCStateWeeklySet
FSCTICKETING@111.100:AttrSASendPCNotificationsGet
FSCTICKETING@111.100:AttrSTAgreementSet
FSCTICKETING@111.100:AttrSaCustomersSet
FSCTICKETING@111.100:AttrSaInfrastructureSet
FSCTICKETING@111.100:AttrSaIsActiveSet
FSCTICKETING@111.100:AttrSaResponsibleSet
FSCTICKETING@111.100:AttrSaSenderMailGet
FSCTICKETING@111.100:AttrSaTicketTeamRoomsDestructor
FSCTICKETING@111.100:AttrSaTicketTeamRoomsSet
FSCTICKETING@111.100:AttrSaUseChargingGet
FSCTICKETING@111.100:AttrStCustomerSet
FSCTICKETING@111.100:AttrStPrioritySet
FSCTICKETING@111.100:AttrTicketsAndProducChangesSet
FSCTICKETING@111.100:CalculateCustomerObject
FSCTICKETING@111.100:CalculateLongRunningTickets
FSCTICKETING@111.100:CalculateNextThursday
FSCTICKETING@111.100:CalculateServiceLevels
FSCTICKETING@111.100:CalculateStChargingPoints
FSCTICKETING@111.100:CalculateTicketsContactDuration
FSCTICKETING@111.100:CalculateTicketsRatings
FSCTICKETING@111.100:CheckAvailableChargingPoints
FSCTICKETING@111.100:CheckEscalationCustomerWaitTime
FSCTICKETING@111.100:CheckEscalationSupportWaitTime
FSCTICKETING@111.100:CheckPrioritiesDefined
FSCTICKETING@111.100:CheckRightsForTicketCreation
FSCTICKETING@111.100:CheckServiceAgreementFormVisibility
FSCTICKETING@111.100:CheckServiceTicketFormVisibility
FSCTICKETING@111.100:CheckValidEMailDomain
FSCTICKETING@111.100:CloseServiceTicket
FSCTICKETING@111.100:CloseServiceTicketSelected
FSCTICKETING@111.100:ConfirmClosedTicket
FSCTICKETING@111.100:ConfirmClosedTicketSelected
FSCTICKETING@111.100:ConfirmReopening
FSCTICKETING@111.100:ConfirmTicketReopening
FSCTICKETING@111.100:ConfirmTicketReopeningSelected
FSCTICKETING@111.100:CopyObjectApp
FSCTICKETING@111.100:CopyReportApp
FSCTICKETING@111.100:CopyServiceAgreement
FSCTICKETING@111.100:CopyTicketTeamRoomsApp
FSCTICKETING@111.100:CopyTicketTeamRoomsAppSelected
FSCTICKETING@111.100:CreateProductChangeApp
FSCTICKETING@111.100:CreateProductChangeAppSelected
FSCTICKETING@111.100:CreateServiceTicket
FSCTICKETING@111.100:CreateTicket
FSCTICKETING@111.100:CreateTicketTeamRoom
FSCTICKETING@111.100:DeclineReopening
FSCTICKETING@111.100:DeclineTicketReopening
FSCTICKETING@111.100:DeclineTicketReopeningSelected
FSCTICKETING@111.100:FinalizeSetupCallback
FSCTICKETING@111.100:GenerateReport
FSCTICKETING@111.100:GetChargedPoints
FSCTICKETING@111.100:GetClosedTickets
FSCTICKETING@111.100:GetCustomerUsers
FSCTICKETING@111.100:GetDataTableView
FSCTICKETING@111.100:GetInProgressTickets
FSCTICKETING@111.100:GetLongRunningTickets
FSCTICKETING@111.100:GetMenuCloseServiceTicket
FSCTICKETING@111.100:GetMenuConfirmClosedTicket
FSCTICKETING@111.100:GetMenuConfirmDeclineReopening
FSCTICKETING@111.100:GetMenuCreateProductChangeApp
FSCTICKETING@111.100:GetMenuOpenPropertiesReadOnly
FSCTICKETING@111.100:GetMenuReopenServiceTicket
FSCTICKETING@111.100:GetMenuReply
FSCTICKETING@111.100:GetMenuRequestReopeningServiceTicket
FSCTICKETING@111.100:GetMenuSendTestNotificationEMails
FSCTICKETING@111.100:GetMenuTicketCopy
FSCTICKETING@111.100:GetNewTickets
FSCTICKETING@111.100:GetNewTicketsPerEmployee
FSCTICKETING@111.100:GetNewTicketsPerServiceAgreement
FSCTICKETING@111.100:GetNotChargableTickets
FSCTICKETING@111.100:GetPossibleDomains
FSCTICKETING@111.100:GetSchoolNoteValue
FSCTICKETING@111.100:GetServiceAgreement
FSCTICKETING@111.100:GetServiceAgreements
FSCTICKETING@111.100:GetServiceAgreementsEx
FSCTICKETING@111.100:GetServiceLevels
FSCTICKETING@111.100:GetSubjectEscalationCustomerWaitTime
FSCTICKETING@111.100:GetSubjectEscalationSupportWaitTime
FSCTICKETING@111.100:GetTicketDetails
FSCTICKETING@111.100:GetTickets
FSCTICKETING@111.100:GetTicketsContactDuration
FSCTICKETING@111.100:GetTicketsCustomerWaitTime
FSCTICKETING@111.100:GetTicketsRatings
FSCTICKETING@111.100:GetTicketsSupportWaitTime
FSCTICKETING@111.100:HasCustomer
FSCTICKETING@111.100:InviteUsersToTeamRoomApp
FSCTICKETING@111.100:InviteUsersToTeamRoomAppSelected
FSCTICKETING@111.100:IsResponsible
FSCTICKETING@111.100:ManageDeadlines
FSCTICKETING@111.100:OpenPropertiesReadOnly
FSCTICKETING@111.100:OpenPropertiesReadOnlySelected
FSCTICKETING@111.100:OrganizeCustomerApp
FSCTICKETING@111.100:OrganizeCustomerAppSelected
FSCTICKETING@111.100:PatchTicketTeamroomSecurity
FSCTICKETING@111.100:RecalculateServiceCharge
FSCTICKETING@111.100:RecalculateServiceChargeSelected
FSCTICKETING@111.100:ReopenServiceTicket
FSCTICKETING@111.100:ReopenServiceTicketSelected
FSCTICKETING@111.100:ReplyApp
FSCTICKETING@111.100:ReplyAppSelected
FSCTICKETING@111.100:RequestReopeningServiceTicket
FSCTICKETING@111.100:RequestReopeningServiceTicketSelected
FSCTICKETING@111.100:SOAPCreateTicket
FSCTICKETING@111.100:SearchReportSupportRequests
FSCTICKETING@111.100:SendEscalationCustomerWaitTime
FSCTICKETING@111.100:SendEscalationSupportWaitTime
FSCTICKETING@111.100:SendTestNotificationEMails
FSCTICKETING@111.100:SendTestNotificationEMailsSelected
FSCTICKETING@111.100:SetStAgreement
FSCTICKETING@111.100:SetStId
FSCTICKETING@111.100:UpdateBaseDate
FSCTICKETING@111.100:UpdateDeadlineEscalateCustomerWaitTime
FSCTICKETING@111.100:UpdateDeadlineEscalateSupportWaitTime
FSCTICKETING@111.100:UpdateStChargingPoints
FSCTICKETING@111.100:ValidateEscalationCustomerWaitTimeNotificationSettings
FSCTICKETING@111.100:ValidateEscalationFirstReactionNotificationSettings
FSCTICKETING@111.100:ValidateEscalationQualifiedReactionNotificationSettings
FSCTICKETING@111.100:ValidateEscalationSupportWaitTimeNotificationSettings
FSCTICKETING@111.100:ValidateStateChangedNotificationSettings

Properties

ReferenceName
FSCTICKETING@111.100:TV_ADDCUSTOMERADDCUSTOMER
FSCTICKETING@111.100:TV_ALLOWDELETETICKETALLOWDELETETICKET
FSCTICKETING@111.100:TV_BACKGROUNDACTIVITYBACKGROUNDACTIVITY
FSCTICKETING@111.100:TV_MIGRATEDMigration
FSCTICKETING@111.100:bvbuildnumberBuild Number
FSCTICKETING@111.100:bvproductProduct
FSCTICKETING@111.100:bvreleasedateRelease Date
FSCTICKETING@111.100:custreminderactiveActive
FSCTICKETING@111.100:custreminderbccBcc: Recipients
FSCTICKETING@111.100:custreminderccCc: Recipients
FSCTICKETING@111.100:custreminderlogoaltLogo Text
FSCTICKETING@111.100:custreminderlogohrefLogo Link
FSCTICKETING@111.100:custreminderlogolinkURL to Logo Image
FSCTICKETING@111.100:custremindersubjectSubject
FSCTICKETING@111.100:custremindertextclosedAnswer to the customer in case of automatic closure of the ticket
FSCTICKETING@111.100:custremindertextopenAnswer to the customer in case of pending actions
FSCTICKETING@111.100:custremindertitleTitle
FSCTICKETING@111.100:dhagreementService Agreement
FSCTICKETING@111.100:dhcontactContact
FSCTICKETING@111.100:dhdistributedatDistributed on/at
FSCTICKETING@111.100:dhremarkRemark
FSCTICKETING@111.100:hxadditionalinformationAdditional Information
FSCTICKETING@111.100:hxbuildBuild
FSCTICKETING@111.100:hxcontentContent
FSCTICKETING@111.100:hxdescriptionDescription
FSCTICKETING@111.100:hxdistributionhistoryDistribution History
FSCTICKETING@111.100:hxfixedstoriesanddefectsStories and Defects
FSCTICKETING@111.100:hxinstalldescriptionInstallation Description
FSCTICKETING@111.100:hxreleaseRelease
FSCTICKETING@111.100:hxserviceticketsTickets
FSCTICKETING@111.100:hxversionVersion
FSCTICKETING@111.100:pacchargedpointsCharged Ticketing Points
FSCTICKETING@111.100:pacprioPriority
FSCTICKETING@111.100:pcadditionalinformationAdditional Information
FSCTICKETING@111.100:pcagreementService Agreement
FSCTICKETING@111.100:pcdescriptionDescription
FSCTICKETING@111.100:pcidID
FSCTICKETING@111.100:pclastdailystatecheckLast Daily State Check
FSCTICKETING@111.100:pclastweeklystatecheckLast Weekly State Check
FSCTICKETING@111.100:pcnumeratorID
FSCTICKETING@111.100:pcplannedforversionPlanned for Version
FSCTICKETING@111.100:pcprovidedwithProduct Change Provided with
FSCTICKETING@111.100:pcreleasedwithversionReleased With Version
FSCTICKETING@111.100:pcstateState
FSCTICKETING@111.100:pcstoriesStories and Defects
FSCTICKETING@111.100:pcticketTicket
FSCTICKETING@111.100:pcticketsandproductchangesReferenced Tickets and Product Changes
FSCTICKETING@111.100:pctypeType
FSCTICKETING@111.100:repreportdatatableview<~objname~>
FSCTICKETING@111.100:repreportfeedbackqualityAverage Customer Ratings Regarding Quality of Answers
FSCTICKETING@111.100:repreportfeedbacktimesAverage Customer Ratings Regarding Answer Times
FSCTICKETING@111.100:repreportserviceagreementsService Agreement
FSCTICKETING@111.100:repreportservicelevelsfirstSLA - First Reaction (General)
FSCTICKETING@111.100:repreportservicelevelsfirstcriticalSLA - First Reaction (A-Critical)
FSCTICKETING@111.100:repreportservicelevelsfirstimportantSLA - First Reaction (C-Important)
FSCTICKETING@111.100:repreportservicelevelsfirsturgentSLA - First Reaction (B-Urgent)
FSCTICKETING@111.100:repreportservicelevelsqualifiedSLA - Qualified Reaction (General)
FSCTICKETING@111.100:repreportservicelevelsqualifiedcriticalSLA - Qualified Reaction (A-Critical)
FSCTICKETING@111.100:repreportservicelevelsqualifiedimportantSLA - Qualified Reaction (C-Important)
FSCTICKETING@111.100:repreportservicelevelsqualifiedurgentSLA - Qualified Reaction (B-Urgent)
FSCTICKETING@111.100:repserviceagreementsService Agreement
FSCTICKETING@111.100:room_ticketcontainerTicket Teamroom
FSCTICKETING@111.100:saagreementtypeTeamroom Usage
FSCTICKETING@111.100:saattendanceService Level Definition
FSCTICKETING@111.100:sacategoriesAvailable Categories for Tickets
FSCTICKETING@111.100:sachargingpointsMaximum Ticketing Points
FSCTICKETING@111.100:sacheckpcstatedailyDaily Information About Product Changes for the Ticket Responsible
FSCTICKETING@111.100:sacheckpcstateweeklyWeekly Information About Product Changes for the Selected Team
FSCTICKETING@111.100:sacomponentsAvailable Components for Tickets
FSCTICKETING@111.100:sacreateteamroomsCreate Teamrooms
FSCTICKETING@111.100:sacustomerbccrecipientsBcc: Recipients
FSCTICKETING@111.100:sacustomerccrecipientsCc: Recipients
FSCTICKETING@111.100:sacustomerreminderconfigurationConfiguration for E-Mail Escalations ("Waiting for Customer" Since at Least 1 Week)
FSCTICKETING@111.100:sacustomersCustomer Contacts
FSCTICKETING@111.100:sadserviceagreementService Agreement
FSCTICKETING@111.100:sadserviceticketService Ticket
FSCTICKETING@111.100:saemailanswerText Displayed Above Support Staff Message
FSCTICKETING@111.100:saemailheaderHeadline
FSCTICKETING@111.100:saemaillogoaltLogo Text
FSCTICKETING@111.100:saemaillogohrefLogo Link
FSCTICKETING@111.100:saemaillogolinkURL to Logo Image
FSCTICKETING@111.100:saemailnameText Displayed Above Ticket Name
FSCTICKETING@111.100:saemailopenrequestText Displayed in Reply Button
FSCTICKETING@111.100:saemailsubjectSubject
FSCTICKETING@111.100:sainfrastructureUsed Infrastructure
FSCTICKETING@111.100:saisactiveActive
FSCTICKETING@111.100:sanochargeablepointsTickets with 0 Ticketing Points
FSCTICKETING@111.100:sanumeratorService Agreement ID
FSCTICKETING@111.100:saorganisationOrganisation
FSCTICKETING@111.100:sapriorityattendancechargingPriority Definition
FSCTICKETING@111.100:saproductchangeprefixProduct Change ID Prefix
FSCTICKETING@111.100:sareplyaddressE-Mail Address for Replies
FSCTICKETING@111.100:saresponsibleSupport Agent/Team
FSCTICKETING@111.100:sasenderdisplaynameSender’s Display Name for Sent E-Mails
FSCTICKETING@111.100:sasenderemailSender E-Mail
FSCTICKETING@111.100:sasendpcnotificationsInform About Product Changes
FSCTICKETING@111.100:saslareminderconfigurationConfiguration for E-Mail Escalations (SLA)
FSCTICKETING@111.100:saticketprefixTicket ID Prefix
FSCTICKETING@111.100:saticketsTickets
FSCTICKETING@111.100:saticketteamroomsTicket Teamrooms
FSCTICKETING@111.100:sauseadvancedmodeAdvanced Mode
FSCTICKETING@111.100:sausechargingUse Ticket Limit
FSCTICKETING@111.100:sausedchargingpointsUsed Ticketing Points
FSCTICKETING@111.100:sauseemailnotificationE-Mail Notification
FSCTICKETING@111.100:sauseenrichedsubjectUse Enriched Subject
FSCTICKETING@111.100:sauseexpertmodeExpert Mode
FSCTICKETING@111.100:sausetypingUse Typing of Tickets
FSCTICKETING@111.100:savalidfromValid From
FSCTICKETING@111.100:savalidthruValid to
FSCTICKETING@111.100:sawebserviceuserWebservice Ticket Creator
FSCTICKETING@111.100:saweeklycheckouTeam for Weekly Information
FSCTICKETING@111.100:serviceagreement_ticketcontainerTicket Teamroom
FSCTICKETING@111.100:sladelayreminderactiveUse Escalation of Pending Action by Support
FSCTICKETING@111.100:sladelayreminderfromSender address for escalation of a pending action by support
FSCTICKETING@111.100:slafirstreactionremindertimespanTime frame before expiration of first reaction
FSCTICKETING@111.100:slaqualifiedreactionremindertimespanTime frame before expiration of qualified reaction
FSCTICKETING@111.100:slareactionreminderactiveUse Escalation for Expiration of Reaction Times
FSCTICKETING@111.100:slareactionreminderfromSender address for escalation of reaction times expiration
FSCTICKETING@111.100:slareminderbccBcc: Recipients
FSCTICKETING@111.100:slareminderccCc: Recipients
FSCTICKETING@111.100:srrespusernameResponsible User Name
FSCTICKETING@111.100:stagreementService Agreement
FSCTICKETING@111.100:stcategoriesTicket Categories
FSCTICKETING@111.100:stchargingpointsCharged Points
FSCTICKETING@111.100:stcomponentAffected Component
FSCTICKETING@111.100:stcustomerCustomer
FSCTICKETING@111.100:stheadsuplinkLink for answer
FSCTICKETING@111.100:sthotfixesHotfixes
FSCTICKETING@111.100:stidTicket ID
FSCTICKETING@111.100:stinfrastructureUsed Infrastructure
FSCTICKETING@111.100:stlastchangeinternalResponse for Ticket Pending Since
FSCTICKETING@111.100:stnumeratorTicket ID (Numerator)
FSCTICKETING@111.100:stpriorityPriority
FSCTICKETING@111.100:stproductchangesProduct Changes
FSCTICKETING@111.100:stsentcustomerwaittimeescalationsSent Escalations to Customer
FSCTICKETING@111.100:stticketsandproductchangesReferenced Tickets and Product Changes
FSCTICKETING@111.100:sttypeType
FSCTICKETING@111.100:testemailescalationcustomerwaittimeCustomer Notification on Pending Action by Customer
FSCTICKETING@111.100:testemailescalationfirstreactionResponse Reminder - First Reaction Required
FSCTICKETING@111.100:testemailescalationqualifiedreactionResponse Reminder - Qualified Reaction Required
FSCTICKETING@111.100:testemailescalationsupportwaittimeSupport Notification on Pending Action by Support
FSCTICKETING@111.100:testemailscaptionTest E-Mails
FSCTICKETING@111.100:testemailsrecipientE-Mail Recipient
FSCTICKETING@111.100:testemailstatechangedTicket State Changed
FSCTICKETING@111.100:ticketcontainer_roomTeamroom
FSCTICKETING@111.100:ticketcontainer_serviceagreementService Agreement

Type Definitions

ReferenceName
FSCTICKETING@111.100:AttachmentType
FSCTICKETING@111.100:BuildVersion
FSCTICKETING@111.100:CustomerReminderConfiguration
FSCTICKETING@111.100:DistributionHistory
FSCTICKETING@111.100:Priority
FSCTICKETING@111.100:PriorityAttendanceCharging
FSCTICKETING@111.100:RequirementState
FSCTICKETING@111.100:RequirementType
FSCTICKETING@111.100:SLAReminderConfiguration
FSCTICKETING@111.100:ServiceAgreementDetailsType
FSCTICKETING@111.100:ServiceAgreementType
FSCTICKETING@111.100:ServiceTicketDetailsType
FSCTICKETING@111.100:TicketType
FSCTICKETING@111.100:TransactionVariable

Component Objects

ReferenceName
FSCTICKETING@111.100:ARCustomerReminderActive Report for Customer Reminder
FSCTICKETING@111.100:ARDelayReminderActive Report for Delay Reminder
FSCTICKETING@111.100:ARPCStateChanged
FSCTICKETING@111.100:ARResponseReminderActive Report for Responsereminder
FSCTICKETING@111.100:ARStateChangedE-Mail Template (State Changed)
FSCTICKETING@111.100:AppCategoryAppFSCTICKETINGTicketing
FSCTICKETING@111.100:AppFSCTICKETINGTicketing
FSCTICKETING@111.100:CheckProductChangeState
FSCTICKETING@111.100:CtxMenuServiceTicket
FSCTICKETING@111.100:DeadlineCheckPCStateDailyDeadline for Daily Checking the State of the Product Change
FSCTICKETING@111.100:DeadlineCheckPCStateWeeklyDeadline for Weekly Checking the State of the Product Change
FSCTICKETING@111.100:DeadlineEscalateCustomerWaitTimeDeadline for E-Mail Escalation of customer wait time
FSCTICKETING@111.100:DeadlineEscalateFirstReactionDeadline for E-Mail Escalation of first reaction
FSCTICKETING@111.100:DeadlineEscalateQualifiedReactionDeadline for E-Mail Escalation of qualified reaction
FSCTICKETING@111.100:DeadlineEscalateSupportWaitTimeDeadline for E-Mail Escalation of support wait time
FSCTICKETING@111.100:DialogCloseSupportRequestClose Ticket
FSCTICKETING@111.100:DialogCreateTicketCreate Ticket
FSCTICKETING@111.100:DialogOrganizeCustomerOrganize Customer
FSCTICKETING@111.100:DialogPostStoryCreateRequest Product Change
FSCTICKETING@111.100:DialogSaveServiceTicketReplyAdd Remark
FSCTICKETING@111.100:DialogSendServiceTicketReplyAnswer
FSCTICKETING@111.100:DialogSendTestNotificationEMailsSend Test Notification E-Mails
FSCTICKETING@111.100:DialogServiceAgreementCreateCreate Service Agreement
FSCTICKETING@111.100:DialogServiceAgreementCreateFinishCreate Service Agreement
FSCTICKETING@111.100:DialogServiceTicketSetResponsibleUserSet Responsible Ticket Engineer
FSCTICKETING@111.100:DialogSetRestrictionsTicketReportSet Restrictions
FSCTICKETING@111.100:DialogShowReport<~objname~>
FSCTICKETING@111.100:ErrAgreementCannotBeDeletedService agreement can not be deleted because of assigned Teamrooms. Dissolve the Ticket Teamrooms first.
FSCTICKETING@111.100:ErrChargingPointsExceedMaxValueValue exceeds maximum value of charging points.
FSCTICKETING@111.100:ErrEMailNotificationAn error occurred during the send operation. To avoid the loss of data the message has already been stored in this ticket.
FSCTICKETING@111.100:ErrHotfixNoSupportMemberThis ticket can only be assigned to the hotfix by the responsible support agent/team.
FSCTICKETING@111.100:ErrInsufficientRightsYou have insufficient rights (full control) for at least one of the Teamrooms for the tickets.
FSCTICKETING@111.100:ErrMaxSendLimitReachedThe size of the attachments exceed the allowable limit of 10 MB.
FSCTICKETING@111.100:ErrMultipleActiveAgreementsOnly one active service agreement per Teamroom allowed.
FSCTICKETING@111.100:ErrMultiplePrioritiesDefinedDefinition for priorities has to be unique.
FSCTICKETING@111.100:ErrNoActiveAgreementNo active service agreement for this Teamroom available.
FSCTICKETING@111.100:ErrNoChargingPointsLeftThe contingent of ticketing points in this service agreement is consumed. Please get in touch with your support contact.
FSCTICKETING@111.100:ErrNoCustomerMailDefinedYou have no access to read the email address of this customer. Please enter a valid email address, which will be used for answers to the customer within this ticket.
FSCTICKETING@111.100:ErrNoUninvitedUsersThere are no uninvited customers left.
FSCTICKETING@111.100:ErrNoWorkflowLicensedTo use advanced mode you have to license workflow.
FSCTICKETING@111.100:ErrNotAuthorizedToCreateTicketYou are not authorized to create the ticket.
FSCTICKETING@111.100:ErrNotEnoughChargingPointsForPriorityYou can’t create a ticket with this priority in the selected service agreement anymore, because the contingent of ticketing points is not sufficient. Please get in touch with your support contact or try choosing another priority.
FSCTICKETING@111.100:ErrOneTeamRoomPerCustomerYou can only have one Teamroom for all customers.
FSCTICKETING@111.100:ErrPriorityNotDefinedThe choosen priority is not defined in the current service agreement.
FSCTICKETING@111.100:ErrProductChangeNoSupportMemberYou have to be a member of the support team to request a product change for this ticket.
FSCTICKETING@111.100:ErrTicketCannotBeDeletedTickets can not be deleted!
FSCTICKETING@111.100:ErrWrongEmailDomain"%1$s" contains an e-mail with an invalid domain. Possible domains are: %2$s
FSCTICKETING@111.100:ErrWrongNotificationSettingsThe settings for the notification "%s" are not correct.
FSCTICKETING@111.100:FormHotfix
FSCTICKETING@111.100:FormProductChange
FSCTICKETING@111.100:FormProductChangeSearch
FSCTICKETING@111.100:FormReport
FSCTICKETING@111.100:FormReportStatistics
FSCTICKETING@111.100:FormServiceAgreementConstructor
FSCTICKETING@111.100:FormServiceAgreementCustomer
FSCTICKETING@111.100:FormServiceAgreementDisplayOptionsCustomer
FSCTICKETING@111.100:FormServiceAgreementDisplayOptionsEngineer
FSCTICKETING@111.100:FormServiceAgreementEngineer
FSCTICKETING@111.100:FormServiceAgreementSearchCustomer
FSCTICKETING@111.100:FormServiceAgreementSearchEngineer
FSCTICKETING@111.100:FormServiceTicketConstructor
FSCTICKETING@111.100:FormServiceTicketContentView
FSCTICKETING@111.100:FormServiceTicketCustomer
FSCTICKETING@111.100:FormServiceTicketDisplayOptionsCustomer
FSCTICKETING@111.100:FormServiceTicketDisplayOptionsEngineer
FSCTICKETING@111.100:FormServiceTicketEngineer
FSCTICKETING@111.100:FormServiceTicketOpenObjectEngineer
FSCTICKETING@111.100:FormServiceTicketSearchCustomer
FSCTICKETING@111.100:FormServiceTicketSearchEngineer
FSCTICKETING@111.100:MenuCloseServiceTicketClose Ticket
FSCTICKETING@111.100:MenuConfirmClosedTicketSeen
FSCTICKETING@111.100:MenuConfirmTicketReopeningConfirm
FSCTICKETING@111.100:MenuCopyTicketTeamRoomsAppCopy Ticket Teamrooms to Clipboard
FSCTICKETING@111.100:MenuCreateProductChangeAppRequest Product Change
FSCTICKETING@111.100:MenuCreateTicketCreate Ticket
FSCTICKETING@111.100:MenuDeclineTicketReopeningDecline
FSCTICKETING@111.100:MenuInviteUsersToTeamRoomAppInvite Users to Ticket Teamrooms
FSCTICKETING@111.100:MenuOpenPropertiesReadOnlyProperties
FSCTICKETING@111.100:MenuOrganizeCustomerAppDefine customers
FSCTICKETING@111.100:MenuRecalculateServiceChargeRecalculate Ticketing Points
FSCTICKETING@111.100:MenuReopenServiceTicketReopen Ticket
FSCTICKETING@111.100:MenuReplyAppAnswer
FSCTICKETING@111.100:MenuRequestReopeningServiceTicketRequest Reopening of Ticket
FSCTICKETING@111.100:MenuSendTestNotificationEMailsSend Test Notification E-Mails
FSCTICKETING@111.100:ObjectCreateTicket
FSCTICKETING@111.100:PageHotfixContent
FSCTICKETING@111.100:PageHotfixGeneral
FSCTICKETING@111.100:PageHotfixInstallDescription
FSCTICKETING@111.100:PageHotfixProtocol
FSCTICKETING@111.100:PageProductChange
FSCTICKETING@111.100:PageProductChangeSearch
FSCTICKETING@111.100:PageReport
FSCTICKETING@111.100:PageReportDetails
FSCTICKETING@111.100:PageReportStatistics
FSCTICKETING@111.100:PageReportTickets
FSCTICKETING@111.100:PageSendTestNotificationEMails
FSCTICKETING@111.100:PageServiceAgreementAddCustomer
FSCTICKETING@111.100:PageServiceAgreementAdvanced
FSCTICKETING@111.100:PageServiceAgreementBackground
FSCTICKETING@111.100:PageServiceAgreementBackgroundSearch
FSCTICKETING@111.100:PageServiceAgreementConstructor
FSCTICKETING@111.100:PageServiceAgreementConstructorAdvanced
FSCTICKETING@111.100:PageServiceAgreementCustomer
FSCTICKETING@111.100:PageServiceAgreementEnableEMailNotification
FSCTICKETING@111.100:PageServiceAgreementEngineer
FSCTICKETING@111.100:PageServiceAgreementNotification
FSCTICKETING@111.100:PageServiceAgreementNotificationSearch
FSCTICKETING@111.100:PageServiceAgreementSLA
FSCTICKETING@111.100:PageServiceAgreementSLASearch
FSCTICKETING@111.100:PageServiceAgreementSearch
FSCTICKETING@111.100:PageServiceAgreementTeamRooms
FSCTICKETING@111.100:PageServiceAgreementTickets
FSCTICKETING@111.100:PageServiceTicketConstructor
FSCTICKETING@111.100:PageServiceTicketContentViewHeader
FSCTICKETING@111.100:PageServiceTicketDetailsCustomer
FSCTICKETING@111.100:PageServiceTicketDetailsEngineer
FSCTICKETING@111.100:PageServiceTicketDetailsSearch
FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedCustomer
FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedEngineer
FSCTICKETING@111.100:PageServiceTicketGeneralSearch
FSCTICKETING@111.100:PageServiceTicketGeneralSimpleCustomer
FSCTICKETING@111.100:PageServiceTicketGeneralSimpleEngineer
FSCTICKETING@111.100:PageServiceTicketHistoryEngineer
FSCTICKETING@111.100:PageServiceTicketHistorySearch
FSCTICKETING@111.100:PageServiceTicketProductChangesCustomer
FSCTICKETING@111.100:PageServiceTicketProductChangesEngineer
FSCTICKETING@111.100:PageServiceTicketRatingEngineer
FSCTICKETING@111.100:PageServiceTicketRatingSearch
FSCTICKETING@111.100:PageServiceTicketReply
FSCTICKETING@111.100:PageServiceTicketSetResponsibleUser
FSCTICKETING@111.100:ProductChangeBackgroundUserCtxBackground Context for the Product Change State Check
FSCTICKETING@111.100:ReopeningRequested
FSCTICKETING@111.100:ReportCopyReportApp
FSCTICKETING@111.100:ReportGenerateSupportReportApp
FSCTICKETING@111.100:ReportSetRestrictions
FSCTICKETING@111.100:ReportShowSupportReport
FSCTICKETING@111.100:ServiceAgreementCopyObjectApp
FSCTICKETING@111.100:ServiceAgreementCopyTicketTeamRoomsApp
FSCTICKETING@111.100:ServiceAgreementInitializeCreatedObject
FSCTICKETING@111.100:ServiceAgreementInviteUsersToTeamRoomApp
FSCTICKETING@111.100:ServiceAgreementOrganizeCustomerApp
FSCTICKETING@111.100:ServiceDeskDashboardCreateTicket
FSCTICKETING@111.100:ServiceDeskWebServiceTicketing
FSCTICKETING@111.100:ServiceTicketAddRemark
FSCTICKETING@111.100:ServiceTicketCloseServiceTicket
FSCTICKETING@111.100:ServiceTicketConfirmClosedTicket
FSCTICKETING@111.100:ServiceTicketCreateDefectApp
FSCTICKETING@111.100:ServiceTicketCreateProductChangeApp
FSCTICKETING@111.100:ServiceTicketCreateStoryApp
FSCTICKETING@111.100:ServiceTicketDeclineReopening
FSCTICKETING@111.100:ServiceTicketDeclineTicketReopening
FSCTICKETING@111.100:ServiceTicketDocDefService Ticket Document Definition
FSCTICKETING@111.100:ServiceTicketInitializeCreatedObject
FSCTICKETING@111.100:ServiceTicketOpenObject
FSCTICKETING@111.100:ServiceTicketOpenPropertiesReadOnly
FSCTICKETING@111.100:ServiceTicketReopenServiceTicket
FSCTICKETING@111.100:ServiceTicketReply
FSCTICKETING@111.100:ServiceTicketReplyApp
FSCTICKETING@111.100:ServiceTicketRequestReopeningServiceTicket
FSCTICKETING@111.100:ServiceTicketSendTestNotificationEMails
FSCTICKETING@111.100:ServiceTicketSetRequestInProgress
FSCTICKETING@111.100:ServiceTicketSetResponsibleUser
FSCTICKETING@111.100:ServiceTicketSetSRResponsibleUser
FSCTICKETING@111.100:ShowPropertiesProperties
FSCTICKETING@111.100:StrARActionWaitingSinceAction by the Support Team Pending Since
FSCTICKETING@111.100:StrARAnswerButtonReply
FSCTICKETING@111.100:StrARCustomerCustomer
FSCTICKETING@111.100:StrAROpenProductChangeOpen Product Change
FSCTICKETING@111.100:StrAROpenTicketOpen Ticket
FSCTICKETING@111.100:StrARPCCreatedA product change has been requested for your ticket "%1$s".
FSCTICKETING@111.100:StrARPCCreatedTitleProduct Change Requested
FSCTICKETING@111.100:StrARPCStateChangedThe state of the product change "%1$s" was changed from "%2$s" to "%3$s".
FSCTICKETING@111.100:StrARPCStateChangedTitleProduct Change State
FSCTICKETING@111.100:StrARPCVersionPlannedThe product change "%1$s" has been planned for the version "%2$s".
FSCTICKETING@111.100:StrARPCVersionPlannedTitlePlanned Version for the Product Change
FSCTICKETING@111.100:StrARServiceAgreementService Agreement
FSCTICKETING@111.100:StrARTicketIdTicket ID
FSCTICKETING@111.100:StrARTicketPriorityPriority
FSCTICKETING@111.100:StrAdvancedModeAdvanced Mode
FSCTICKETING@111.100:StrAttendanceNameDefault Attendance
FSCTICKETING@111.100:StrCopy (Copy)
FSCTICKETING@111.100:StrDisableEMailNotificationDisable E-Mail Notification
FSCTICKETING@111.100:StrEMailHeaderYour Ticket
FSCTICKETING@111.100:StrEMailSubjectNews about your ticket
FSCTICKETING@111.100:StrEasyModeEasy Mode
FSCTICKETING@111.100:StrHeadsUpTicketsTickets
FSCTICKETING@111.100:StrLabelAddReferencesAttachments
FSCTICKETING@111.100:StrLabelBoViewRemarksCommunication
FSCTICKETING@111.100:StrLabelEnterRemarkMessage
FSCTICKETING@111.100:StrLabelSrUserEMailCustomer's E-Mail Address
FSCTICKETING@111.100:StrLabelSrUserNameCustomer Name
FSCTICKETING@111.100:StrObsolete(Obsolete)
FSCTICKETING@111.100:StrProductChangeRequestedA product change has been requested
FSCTICKETING@111.100:StrReportAllPrioritiesTotal
FSCTICKETING@111.100:StrReportClosedTicketsClosed Tickets
FSCTICKETING@111.100:StrReportFirstReactionSLA - First Reaction (%%)
FSCTICKETING@111.100:StrReportGeneralGeneral
FSCTICKETING@111.100:StrReportInProgressTicketsTickets With State "Work in Progress"
FSCTICKETING@111.100:StrReportLongRunningTicketsOpen Tickets Since at Least 2 Months
FSCTICKETING@111.100:StrReportNewTicketsNew Tickets
FSCTICKETING@111.100:StrReportNewTicketsPerEmployeeNew Tickets per Responsible Support Engineer
FSCTICKETING@111.100:StrReportNewTicketsPerServiceAgreementNew Tickets per Service Agreement
FSCTICKETING@111.100:StrReportPrioritiesPriority
FSCTICKETING@111.100:StrReportPriorityCriticalA - Critical
FSCTICKETING@111.100:StrReportPriorityImportantC - Important
FSCTICKETING@111.100:StrReportPriorityUrgentB - Urgent
FSCTICKETING@111.100:StrReportQualifiedReactionSLA - Qualified Reaction (%%)
FSCTICKETING@111.100:StrReportRatingQualityFeedback to Quality of Answers
FSCTICKETING@111.100:StrReportRatingTimesFeedback to Answer Times
FSCTICKETING@111.100:StrReportRatingsAverage Customer Ratings
FSCTICKETING@111.100:StrReportTicketsContactDurationAverage Time for First Answer
FSCTICKETING@111.100:StrReportTicketsCustomerWaitTimeTickets With State "Waiting for Customer" Since at Least 1 Week
FSCTICKETING@111.100:StrReportTicketsSupportWaitTimeTickets With State "Work in Progress" Since at Least 1 Week
FSCTICKETING@111.100:StrServiceAgreementCreationCongratulations! Ticketing can now immediately be used by you and your Support team. You can create or answer Tickets within the Teamroom(s) of your Service Agreement.
FSCTICKETING@111.100:StrTestEMailTest E-Mail
FSCTICKETING@111.100:StrTicketAppliesToApplies to
FSCTICKETING@111.100:StrTicketFromResponse from Customer
FSCTICKETING@111.100:StrTicketPriorityChangedThe priority was changed from "%1$s" to "%2$s".
FSCTICKETING@111.100:StrTicketPriorityRemovedThe priority was removed.
FSCTICKETING@111.100:StrTicketPrioritySetThe priority was set to "%1$s".
FSCTICKETING@111.100:StrTicketReopenedReopened by %1$s
FSCTICKETING@111.100:StrTicketReopeningConfirmedReopening confirmed by %1$s
FSCTICKETING@111.100:StrTicketReopeningDeclinedReopening declined by %1$s
FSCTICKETING@111.100:StrTicketReopeningRequestedReopening Requested by %1$s
FSCTICKETING@111.100:StrTicketsWithoutPeriodAll Tickets (Created Before, During and After Defined Period)
FSCTICKETING@111.100:SymbolAppTicketingSymbol Ticketing
FSCTICKETING@111.100:SymbolHotfixSymbol Hotfix
FSCTICKETING@111.100:SymbolProductChangeSymbol Product Change
FSCTICKETING@111.100:TaskPaneServiceTicketActivities
FSCTICKETING@111.100:TicketingWebServiceTicketing (HeadsUp)